Legal
Last updated: January 2025
At AEKE, we strive to deliver your order quickly and reliably. This Shipping Policy outlines our shipping methods, timeframes, and related information to help you understand what to expect when you place an order.
If you have any questions about shipping, please contact our support team before placing your order.
We offer multiple shipping options to meet your needs. Standard shipping (5-10 business days) is free on orders over $100 within the continental US. Express shipping (2-3 business days) and overnight shipping (next business day) are available at an additional cost. Shipping rates are calculated at checkout based on your location and selected shipping method.
AEKE ships to select international destinations. International shipping times vary by region, typically 10-20 business days. Customers are responsible for any customs duties, taxes, or fees imposed by their country. Please check with your local customs office for estimated costs before placing an order.
Orders are processed within 1-2 business days after payment confirmation. During high-demand periods such as product launches or holiday seasons, processing may take 3-5 business days. You will receive a confirmation email with tracking information once your order ships.
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can track your package through our Track Order page or directly on the carrier's website. AEKE is not responsible for delays caused by the carrier or extreme weather conditions.
Enjoy free standard shipping on all orders over $100 within the continental United States. This applies to the AEKE K1 Smart Home Gym and most accessories. Free shipping offers cannot be combined with other promotions unless specified. Alaska, Hawaii, and US territories may have adjusted shipping rates.
Our support team is here to help with any shipping-related inquiries.